Services Manager

About Us:  

Mondi is a global leader in packaging and paper, contributing to a better world by developing and producing products that are sustainable by design. Sustainability is at the heart of our strategy and intrinsic to the way we do business, which enables us to offer a broad range of innovative solutions for consumer and industrial end-use applications. We are a truly global team, with our 24,000 people working across 100+ production sites in more than 30 countries, united by our common purpose. Join us at Mondi, where we strive to make a positive impact through responsible business practices and continuous innovation in packaging and paper solutions.  

Summary:  

The Services Manager will be responsible for leading, motivating, and supporting Customer Service, Logistics, Procurement, Materials and Production Planning teams by exceeding goals by monitoring and controlling: day-to-day customer service activities, logistics/shipments, customer support/communication, Purchasing, Materials and scheduling of production orders to meet the needs of the Customer.     

Your Mission:  

• Supervise employees in the day-to-day operations for effective work in the 5 areas:  Customer Service, Logistics, Purchasing, Materials and Production Planning  

• Maintain and improve customer service and support through effective communication with internal and external parties  

• Directly interface w/ customers as well as members of the sales team  

• Focus on efficiently running the production schedule to drive OEE and general plant efficiency  

• Maintain Raw Materials (RM) and Finished Goods (FG) inventory to appropriate levels  

• Where applicable, maintain contractual agreements with customers; where not applicable, support implementation of these agreements  

• Actively monitor outbound shipments to ensure timely delivery and customer satisfaction.  

• Control reporting of order intake, backlog, and on time & complete deliveries  

• Collaborate with Planning and Operations team to ensure process flow requirements are met in an efficient manner  

• Train, motivate, and mentor employees (both new and existing employees)  

• Conduct performance evaluations which include yearly performance evaluations for all direct reports  

• Maintain all required logs and reporting documents and adhere to all SHE regulations, procedures and policies  

• Enforces company policies, quality procedures, and Good Manufacturing Polices (GMPs)  

• Control labor expenses associated with the affected areas  

• Provide support for on-the-job assignments and continuous improvement initiatives  

• Ensure competition compliance with respect to this position and interactions therein  

• Maintain a positive working environment among employees  

• Reviews, updates, and approves employee’s timesheets  

• Participate in monthly update/review meetings  

Supervisory Responsibilities:  

• Ability to self-direct activities, prioritize tasks and meet deadlines  

• Ability to handle multiple tasks and work in a changing environment with strong problem-solving skill  

• Results drive, effective decision maker  

• Coach, guide, and develop direct reports, create meaningful feedback discussions that support and enhance employee success  

• Develop and implement team succession plans, training, and development  

• Provide direct supervision of team and drive accountability  

• Drive performance of staff through finding motivation factors, creating inspiration for your team, and providing resources to help them be successful  

• Drive regular communication with your team to create organizational awareness and transparency  

• Be an example for your team  

Your Profile:  

• At least 5 years manufacturing (Scheduling/Planning/Service background required)  

• A Bachelor’s degree is preferred, or equivalent and applicable work-related experience.  Strong communication and negotiation skills required  

• Previous experience with Lean, Six Sigma or other relevant continuous improvement methods preferred (not required)  

• Technical Training preferred.  

• Industrial Safety Training preferred  

• Familiarity with ISO 9001, 14001, and 45001.  

• Willingness to work flexible schedules as needed   

• Occasional travel as needed regionally and internationally  

• Must be able to use the following computer programs: Excel, Word, PowerPoint  

• Strong analytical and organizational skills, detailed oriented, and interpersonal skills  

• Ability to collaborate and communicate with all levels of employees and management  

Our Offer:  

• Comprehensive base salary  

• Full Medical, Dental, Vision, Life Insurance  

• 401k Retirement Savings Plan, fully vested and company match  

• An interesting job within the packaging & paper industry  

• Opportunities for professional growth  

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. 

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your “safe list” or address book.

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