Customer Service Coordinator

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Pine Bluff, AR, United States
Business unit
Flexible Packaging
Customer Service
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    Your Mission

    • Process incoming orders.
    • Develop planning and scheduling for merchandise (Finished Goods) purchases and inventory planning for strategic customers.
    • Submit scheduling requests and follow through.
    • Track orders through manufacturing process.
    • Process shipping requests.
    • Coordinate incoming Artwork & Graphics with appropriate department.
    • Coordinate necessary documents for billing with appropriate department.
    • Research customer inquiries.
    • Utilize pricing tables to assure customer contracts and agreements are adhered to.
    • Manage the reduction or appropriate level of finished goods and excess inventories.
    • Prompt and efficient processing of customer orders and correspondence
    • File maintenance.
    • Provide backup and support for other positions in the department or plant.
    • Other duties as assigned; this description is not intended to be all-inclusive. The employee will also perform other related business duties, as assigned by immediate manager and other management personnel.

    Your Profile

    • Knowledge of Company products, goods and materials purchased by the Company.
    • Ability to communicate effectively, both oral and written, with vendors and Company personnel.
    • Ability to sit for extended periods of time as well as move about the Company facilities.
    • Positive and progressive order fulfillment experience.
    • Solid understanding of customer account management.
    • Microsoft Office Applications with emphasis on Outlook, Word, and Excel.
    • SAP Experience (preferred).
    • Ability to lift and carry up to twenty-five pounds.
    • Solid understanding of supply chain management
    • Self motivation is vital for this position
    • Strong communication skills are required for this position

    We Offer

    • Benefits first of the month following hire date - full medical, dental, vision, life insurance.
    • 401k Retirement Savings Plan
    • An interesting job within the packaging & paper industry
    • To be part of a successful multicultural company
    • An empowering environment
    • Training opportunities (e.g., The Mondi Academy)

    Get in touch:

    We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Codi Simmons at

    Only CVs uploaded onto our online career platform (e.g. will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address to your “safe list” or address book.


    Benefits: Company retirement; Health benefits; Learning & Development; Volunteering program and activities