Customer Service

Your Mission

Mondi is looking for a Customer Service Representative to review customer requests for new orders, review artwork for customer orders, set up order in datatbase system, assist in scheduling production, coordinate finished releases, invoice customers and inventory tracking.

• Work closely with customer and sales representatives to assure customer satisfaction. 
• Enter and review new orders. 
• Schedule orders. 
• Review artwork for new orders and changes to artwork when needed. 
• Set up customer orders for production in database system.
• Coordinate finished product releases.
• Invoice customers for shipments. 
• Track orders through manufacturing process.
• Prepare weekly inventory reports. 
• Data entry and information processing. 
• Customer relationship principles and practices.
• Coordinate necessary documents for billing with appropriate department.
• Research customer inquiries.
• Attend and participate in business meetings. 
• Perform other duties as assigned.

Your Profile

• High School diploma or equivalent.
• Minimum 2 years+ experience in Customer Service of a manufacturing plant.
• Bachelor of Science degree preferred.
• Strong verbal and written communication skills.
• Must be able to use the following computer programs: Excel, Word, PowerPoint.
• Ability to self-direct activities, prioritize tasks and meet deadlines.
• Knowledge of Customer Service fundamentals and analysis.
• Ability to critically analyze and prepare complex reports and projections.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong analytical and organizational skills, detail orientation, and interpersonal skills.
• Demonstrated ability to implement creative solutions while working under pressure.
• Ability to collaborate and communicate with all levels of employees and management.

We Offer

• Competitive Pay.
• Comprehensive Benefits package including full Medical, Dental, Vision, and Life Insurance.
• Robust 401K Retirement Savings, fully vested and company match.
• An interesting job within the packaging & paper industry.
• Opportunities for personal growth.

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Leticia Filecia via email.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 22,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com “safe list” or address book.