Customer Account Coordinator

Your Mission

• Daily contact with customer in regards to orders status, delivery dates, and order changes, ect.
• Monitor responses to customers for non-conforming products and other related issues
• Manage and process customer returns
• Manage customer inventory programs where applicable
• Manage customer’s product transition plans
• Oversee the invoice approval process
• Manage all non-standard shipments. (Expedited, non-ship list, etc.)
• Coordinate with scheduling and planning to meet customer’s requests
• Use judgment as to what information will be given to customers and how it will be presented, based on company procedures and general customer service theory
• Complete all required weekly and monthly reporting and metrics
• Attend customer meetings, both on-site and off-site as needed
• Complete annual initiatives as outlined during performance evaluations
• Accomplish a minimum number of Self-Development objectives annually as outline in performance evaluations
• Oversee the new product process
• Work closely with New Product Coordinator on new products
• Provide direction and set priorities pertaining to customer requirements and needs
• Create invoices, debits, and credits as needed

Your Profile

• Minimum of two years college level courses with emphasis in business, marketing or public relations preferred
• Minimum of three years prior manufacturing customer service and/or related experience
• Advanced experience with Microsoft Office, Excel, and Work is required
• SAP or other ERP experience preferred
• Ability to make decisions based on general knowledge of the job, customer satisfaction, prior experience, production schedules and company policies
• Ability to multitask
• Persuasion skills
• Conflict management skills
• Ability to travel to customers as necessary
• Ability to work in a fast paced office environment
• Must report on-site at the plant
• Hourly Monday - Friday position

Our Offer

• Company health and benefits package
• 401K retirement savings plan with company match
• Company paid holidays and vacation
• Working alongside a fantastic team
• Personal development opportunities and the chance to unfold your true potential within Mondi
• To be part of a successful multicultural company
• An empowering environment
• Work in a clean, controlled environment
• Training Opportunities

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Brandi Floyd via email.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only Resumes uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com “safe list” or address book.

Awards: